Shipping & Delivery

Last updated: September 2026

Processing time

Orders are processed and packed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Orders are shipped internationally from our fulfilment partner. Most orders arrive within 7 to 20 business days after dispatch. Delivery can take longer during holidays, bad weather or customs checks, which are outside our control.

Shipping cost

Shipping costs are calculated at checkout based on your location and order size.

Kits of 10 vials

Every product is sold and shipped as a kit of 10 vials of the size you choose.

Tracking

We email your tracking number once your order has been dispatched. Tracking can take 2 to 5 days to show movement while the parcel is handed between carriers.

Packaging

Orders are packed securely with protective material in plain, discreet outer packaging.

Customs, duties and import rules

You are responsible for making sure the products you order may legally be imported into your country, and for any customs duties, taxes or fees charged on arrival. We are not responsible for delays caused by customs.

Held, lost or seized parcels

If your tracking has not updated for 15 business days, or your parcel is held or seized by customs, message us with your order number. We will look into it and work out the next step with you case by case.

Wrong address

Please check your shipping address carefully at checkout. We are not responsible for orders sent to an incorrect address you provided. Contact us straight away if you notice a mistake.

Questions about your delivery? Message us on WhatsApp.