Frequently asked questions

Every product is sold as a kit of 10 vials. The price shown is for the full kit of 10 vials of the size you choose.

All prices are in US dollars (USD). Your bank or card provider may convert the amount to your local currency.

Choose your product and size, add it to your cart and check out. If you prefer, message us on WhatsApp and we will help you through it.

The payment options available to you are shown at checkout. If you have a question about paying, message us before you order.

Yes, as long as it has not been dispatched. Message us as soon as possible with your order number.

No. You can browse and check out as a guest. An account just makes it easier to track your orders.

Orders are processed in 1 to 3 business days. Most orders then arrive within 7 to 20 business days, depending on your location and customs. See Shipping & Delivery for details.

Yes. We email your tracking number once your order has been dispatched.

Yes. Orders are packed securely in plain outer packaging.

You are responsible for checking that the products are allowed to be imported where you live, and for any duties or taxes charged by your country.

Our products are sold for research use only. They are not medicines and are not intended for human consumption. You must be 18 or older to order.

Each page lists the class of compound, how it works (mechanism of action), what research has studied, who should not use it and what published studies report. It is a summary of research, not a promise of results.

No. We can explain product details, sizes and what the research covers, but we do not give medical advice or dosing guidance. Please speak with a qualified healthcare professional.

Keep lyophilized (powder) vials in a cool, dry place away from direct light. Once reconstituted, keep them refrigerated and use within the timeframe recommended for that compound.

Yes. Bac Water and AA Water are in our Lab Supplies category.

For safety reasons we cannot accept returns of opened or used vials. If your order arrives damaged or incorrect, contact us within 7 days. See Refund & Returns.